Refund Policy

Last updated: July 22, 2026

Cytech Labs, LLC ("Cytech Labs", "we", "us") sells Praxis licenses through Paddle.com, our merchant of record. Paddle handles billing, tax, and the processing of refunds on our behalf. When a refund is approved, Paddle issues it to your original payment method.

14-day money-back guarantee

If Praxis isn't the right fit, request a refund within 14 days of your first purchase and we'll refund it in full. This applies to your initial purchase of any paid edition, billed monthly or annually.

To request a refund, email support@praxisfleet.com or use the receipt / buyer portal linked in your Paddle order confirmation.

Renewals

Subscriptions renew automatically so your access isn't interrupted. Renewal charges are not refundable. You can cancel at any time before a renewal to stop the next charge. Cancellation ends future billing, and paid features revert to the free tier at the end of the period already paid for. A reminder is sent before each renewal.

After the 14 days

Beyond the 14-day window, payments, including any unused or partial portion of a billing period, are non-refundable, except where required by law.

License keys

When a refund is issued, the associated license key is deactivated and paid entitlements revert to the free tier. Continued use of paid features after a refund is not permitted.

Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under applicable consumer law. Where local law grants you a longer or unconditional cancellation right, that right applies in addition to the guarantee above.

Contact

Refund questions: support@praxisfleet.com. Billing is operated by Paddle.com as merchant of record; Paddle's buyer terms govern how payments and refunds are processed.